Refund policy

For returns, preorder cancellations, or order questions, use our contact form or email sales@redwoodsupply.org. Please include your order number.

Preorders

Preorders are paid in full at checkout. V1 preorders are scheduled to ship in January 2027, with delivery after Christmas.

CANCEL ANYTIME BEFORE SHIPMENT FOR A FULL REFUND WITH NO FEES. Use our contact form or email sales@redwoodsupply.org with your order number before carrier handoff; creating a label does not count as shipment. Refunds are issued promptly to your original payment method. Canceling the entire unshipped order includes all shipping charges and taxes. For partial cancellations, we refund the canceled items, applicable taxes, and shipping charged solely for those items. Bank processing times may vary.

If shipping is delayed, we will notify you, share a revised date when available, and offer a full refund or the option to wait. If we cannot fulfill your preorder or do not receive legally required consent to a delay, we will cancel and refund it.

These cancellation terms override the return restrictions below before shipment. After shipment, our regular return policy applies. Your statutory rights are unaffected.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns will be considered for defective products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@redwoodsupply.org.